PL. 01 — THE JOB / LE TRAVAIL À FAIRE

MAINTENANCE & WORK ORDERS

Every completed job becomes a line in the logbook.

Tickets, dispatch, preventive maintenance and suppliers — in the system that also keeps the register.

A resident reports, the manager triages, the supplier closes the work order from a link — no account to create. The logbook entry writes itself.

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WORK ORDER 412

  1. 01

    Opened

    Resident report · leak, garage P1 · photo

  2. 02

    Assigned

    Plomberie Laval inc. · supplier link sent

  3. 03

    Closed

    Supplier · seal replaced · 2 photos

  4. 04

    Logged

    Component: plumbing — parking

FIG. 1 — LIFE OF A WORK ORDER (EXAMPLE)

PL. 02 — THE LEDGER / LE REGISTRE

What the system holds

From the report to the logbook entry, without double entry.

01

Tickets and triage

BILLETS ET TRIAGE

Every request has a title, an urgency, a category and an owner. Nothing gets lost in email.

02

Dispatch

RÉPARTITION

The work order goes to the supplier or the employee, with the photos and the address.

03

Preventive schedules

ENTRETIEN PRÉVENTIF

Recurring schedules create tickets on their own: roof inspection, elevator service, water-heater flush.

04

Supplier portal

PORTAIL FOURNISSEUR

The supplier gets a link, updates and closes the work order. No account to create.

05

Condo Control sync

SYNCHRONISATION CONDO CONTROL

Tickets opened in Condo Control sync with Access.

06

Logbook feed

ALIMENTATION DU CARNET

A closed work order lands in the maintenance logbook, dated, with the supplier and the component.

Ticket, supplier and date examples are illustrative.

PL. 03 — PREVENTIVE / LE PRÉVENTIF

Preventive work is planned once, then it happens

Each component has its frequency. When due, the ticket creates itself, goes to the usual supplier, and its closure feeds the logbook.

  • One frequency per componentMonthly, twice a year, yearly — set once.
  • The ticket creates itselfOn the scheduled date, with the usual supplier already assigned.
  • The proof staysEvery execution is dated and documented in the logbook.

PREVENTIVE CALENDAR

COMPONENTFREQUENCYNEXT TICKET
Roof — membraneYearly2027-05
ElevatorMonthly2026-10
Common water heaterTwice a year2027-03
SprinklersYearly2027-01
FIG. 2 — PREVENTIVE CALENDAR (EXAMPLE)

PL. 04 — WHAT IT CONNECTS TO / CE À QUOI ÇA SE BRANCHE

The same work order, seen from four places

The resident creates it, the manager triages it, the supplier closes it, the logbook keeps it.

01

Resident app

The report starts in the app, with a photo and a voice note.

OPEN PAGE

02

Manager app

Triage, dispatch and closure from the phone.

OPEN PAGE

03

Maintenance logbook

The closed work order becomes an entry, dated, with the component.

OPEN PAGE

04

Condo Control

Tickets already open elsewhere stay in sync.

PL. 05 — REQUEST / DEMANDE

Request an assessment

Tell us which building. We come back within 24 hours with a clear picture of what Access covers — no commitment.

Montréal
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1,000+ doors
Already in service in buildings here.
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